Account suspended: What happened with my account?

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Account Suspended

Your account has been suspended by our phishing prevention system.

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Hi Ntomatinia,

Thanks for reaching out to Jotform Support. I checked your email address: ntomatiniaxidianosb@gmail.com and it appears that this email is associated with a guest account. If you're not referring to this account, can you please share your email address or username so we can have a look at it?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

I'm Sorry.
My account is ntomatinia.xidianosb@gmail.com
Στις Παρ 13 Σεπ 2024 στις 4:24 μ.μ., ο/η Jotform <noreply>
έγραψε:
</noreply>...

Hi ntomatiniaxidianosb,

I've forwarded this matter to our relevant team. Once we hear back from them, we'll circle you back on this thread and let you know.

Thanks for your patience, we appreciate it.

I was editing the email format from this form
https://eu.jotform.com/241494374402354 and when i deleted by fault all the
mail from autoresponder, then my account deactivated
Στις Παρ 13 Σεπ 2024 στις 4:42 μ.μ., ο/η Jotform <noreply>
έγραψε:
</noreply>...

Hello ntomatiniaxidianosb,

There haven’t been any updates yet. We'll check out your form once we reactivate your account.

Thanks for your patience, we appreciate it.

Hi ntomatiniaxidianosb,

I've heard back from our relevant team. After a thorough investigation, it looks like the tagging was a false positive, so I reactivated your account. You should be able to log in now.

Reach out again if you need any other help.

What happened again?

Account Suspended

DON’T WORRY

We’ll help you reactivate your account.

Our customer support team is available 24-7.

They will review your account, make sure your forms adhere to our terms of use, and then reactivate your account.

Hello ntomatinia,

I answered your question on a new thread to avoid confusion of getting mixed up with your previous thread. You can go ahead and check that out here.

Let us know if you have any other questions.