Feature Request: Remove spaces before and after Form Fields in Email Subjects

  • Workhub
    Asked on September 12, 2024 at 5:49 PM

    The spaces inserted both before and after a Form Field in an email subject complicate the integration of the form submissions to external softwares. With the spaces in place, users now need to create a hidden field within their form to include any element they want included in an email subject in an uninterrupted string. This takes much more time.

    Please consider removing the spaces before and after the Form Fields when added to the email subject of any form.

  • Gian_D JotForm Support
    Replied on September 12, 2024 at 5:53 PM

    Hi Workhub,

    Thanks for reaching out to Jotform Support. Can you explain a bit more about the issue, so I can get a better idea of what's happening? If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here.

    Once we hear back from you, we'll be able to help you with this.

  • Workhub
    Replied on September 12, 2024 at 6:22 PM

    There is a thread with our Support concern from which this request stems variable here: https://www.jotform.com/answers/18759161-email-subject-line-adding-spaces-on-its-own

    There are screenshots included there as well.

  • Mafe_M JotForm Support
    Replied on September 12, 2024 at 6:58 PM

    Hi Workhub,

    I checked the ticket you have provided and there is already a feature request submitted for the automatic spacing added in the form fields from the notification email subject. Please note that when or if it's implemented depends on their workload, how viable it is, and how many other users request it. If there are any updates, we’ll circle back to this thread and let you know.

    Reach out again if there’s anything else we can do for you.

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