My Account was downgraded for unknown reason

Dear support,

My Account was downgrades for unknown reason (user office@loumbila.at).

I do not want to upgrade, I do nor want to change my credit card. I am very happy with my deal and as happy with my credit card, which is still valid. I had some instructions 06.09.2024 but I was unable to follow these instructions. What can I do?

sincerely

Georg

Hi Georg,

Thanks for reaching out to Jotform Support. I've gone ahead and forwarded this to the relevant team. As soon as we hear back from them, we’ll update you here on this thread.

In the meantime, let us know if you have any other questions.

Hi Georg,

I got an update from our team and after careful review, it was found that we weren't able to collect the payment for the renewal of your Premium Plan, that's why it got downgraded. There's a possibility that the bank rejected the payment request. You can use this link to upgrade your account again to the same plan. Before you do, and if you're going to use the same payment method, please make sure that the bank will accept the payment for Jotform. If needed, you can reach out to your bank for details about it.

Give it a try and let us know if you have any other questions.