Issue: Incomplete file download

Dear Support Team,

we have encountered with the file download process. Specifically, we have noticed that the photo we previously uploaded is not appearing in the downloaded file. pls see in the attached sample case.

We kindly request your assistance in resolving this matter. Your prompt attention to this issue would be greatly appreciated.

Thank you for your support and cooperation.

Hi Prapawee,

Thanks for reaching out to Jotform Support. Could you share the link to the tables with us so we can check? Also, can I ask if you are accessing the tables via the collaboration link?

Once we hear back from you, we'll be able to move forward with a solution.

Dear Support
Link https://www.jotform.com/tables/242203122649044

Hi Prapawee,

Please allow me some time to check on this, I will get back to you with an update.

In the meantime, let us know if you have any other questions.

Hi Prapawee,

It seems that this was a known issue earlier but was already resolved by our Developers:

I went ahead and cleared your form cache to refresh your forms, could you try checking again?

Give it a try and let us know how it goes.