My monthly submission limit did not reset.

  • actebelacse777
    Asked on September 12, 2024 at 3:32 AM

    Hi,


    Why my submission limit didn't refresh yet? It's already Sept 12. Please help.

  • Rene JotForm Support
    Replied on September 12, 2024 at 3:37 AM

    Hi Edward,

    Thanks for reaching out to Jotform Support. Please note that your account monthly limits reset every 12th day of the month by 8:00 AM EST. As a one-time courtesy, I've manually recalculated your account limits and cleared your form caches. Your form should now work as expected.

    Let us know if there's anything else we can help you with.

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