Can't see the submissions without refreshing the page

  • rashlanut
    Asked on September 12, 2024 at 12:53 AM

    good morning

    there is a delay between some body send the form until I see it in my comp.

    I have to make refresh F5 every time somebody send a form to see it

    it is a new bug that i see in the last week

  • Connor JotForm Support
    Replied on September 12, 2024 at 3:12 AM

    Hi Charl,

    Thanks for reaching out to Jotform Support. I tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

    Thanks for your patience and understanding, we appreciate it.

    Cant see the submissions without refreshing the page Image 1 Screenshot 20

  • Akın Product Manager
    Replied on September 12, 2024 at 9:53 AM

    Hello Charl,

    Sorry for the inconvenience you have experienced. I'm pleased to inform you that our engineering team resolved this issue. They fixed the backend systems, so you can now see the new submissions on Jotform Tables without a refresh.

    Please reload your tables to get the fixes, try to see the new submissions again, and let us know how it goes.

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