This is not what I was asking. We have folks who are filling out a form and we have enabled the option for them to edit their form once they receive

  • James Caldwell
    Asked on September 10, 2024 at 10:59 PM

    This is not what I was asking.

    We have folks who are filling out a form and we have enabled the option for them to edit their form once they receive the confirmation by clicking a link included in the confirmation email. The problem is, when they go to edit the form that they just filled out, it asks them to pay the fee again. If they try to pay it causes an error, if they don't pay, it causes an error.

    Can you advise how to fix this?

    Page URL: https://www.jotform.com/help/401-where-to-find-my-form-url/
  • Eldrex JotForm Support
    Replied on September 11, 2024 at 1:02 AM

    Hello James,

    Thanks for reaching out to Jotform Support. It shows that you are logged in to a Guest account, and I can't seem to find the link of the form that you are referring to. Can please send us the link to your form and login to your Jotform account so we can further investigate.

    Once we hear back from you, we'll be able to help you with this.

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