Jotform Apps: How to prevent login sessions from expiring?

  • randy.krg
    Asked on September 10, 2024 at 5:10 PM

    I have a couple of app's I have created, It seems like they are automatically signing us out very frequently. This is extremely annoying. Is there any settings we can change to prevent this?

  • Christian JotForm Support
    Replied on September 10, 2024 at 5:54 PM

    Hello Randy,

    Thanks for reaching out to Jotform Support. For the security of our users, Jotform accounts don't stay logged in, login session expires after two hours of inactivity. Unfortunately, it's not possible to disable this security feature. I've gone ahead and escalated this as a feature request to our Developers. But, when or if it's implemented depends on their workload, how viable it is, and how many other users request it. If there are any updates, we’ll circle back to this thread and let you know.

    Let us know if you need any more help.

  • randy.krg
    Replied on September 11, 2024 at 1:48 PM

    That is disappointing.. Hopefully they will add a feature that allows us to decide if our app warrants that much security.. We are not running a banking app.. I would like to be able turn this feature on or off, and adjust the interval. I think that would provide a much more relative, and pleasant user experience.

Your Answer