Receiving Notification Emails late

I wanted to bring to your attention that we have been consistently receiving the submitted forms quite late in our email. This delay has been affecting our ability to process the information in a timely manner.

We kindly request that you ensure the forms are submitted promptly moving forward, so we can avoid any disruptions and proceed with tasks more efficiently.

Thank you for your understanding and cooperation.

Hi caketalk,

Thanks for reaching out to Jotform Support. There was a known issue few days back which have since been resolved by our Developers. But as a precaution, I've cleared your form cache. Additionally, you may also try setting up SMTP email as sender email, which normally fixes email notification sending issues. Here's how:

1. Click here to sign in to your Google Account and access the App Passwords.
2. On the page that opens, click on the input field and enter a custom name for your new app password. For example, Jotform.
3. Now, click on the Create button.
4. Copy and save the password to your computer, and click on Done.

It is very important that you save the password to your computer so you can use it again later. If you don't save it, you'll have to generate a new one again because Google doesn't let users view their passwords after they click the Done button.

Now, to add the Sender email:

1. On your My Forms page, click on your Avatar/Profile Image on the top-right side of the page.
2. Then, from the menu that opens, click on Settings.
3. Click on the Add Sender Email button.

4. Now, enter the information as you see below:

5. When you're finished, click on the Test Email button to make sure that everything is working. If it works, click on Save Email. If not, please check the details again and correct any errors.

You might also want to check out this guide about How to Use Your Gmail Account as Your Email Sender via SMTP.

Give it a try and let us know if you need any help.