Can't login from desktop

I am having difficulty logging in from my desktop. I have cleared caches, tried a different browser, incognito, shut down and restarted. The same red box appears error occurred. I can login from my phone only. This is frustrating especially on a paid account. Please fix this ASAP as I see it's a common issue.

Hi Nina,

Thanks for reaching out to Jotform Support. I see that your account is in good standing. May we now what error message are you getting when trying to log in? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

I included the screenshot in my request, when I login in it says error occurred.

Hi Nina,

Thank you for sharing the screenshot. It seems the issue is specific to your device or network. Have you tried accessing the site using a different network? As per the screenshot the error message does not give much information. Please try using the username with correct username "MelbournePropertyAgents" also try using your email address instead of the username and let us know how it goes if the issue persists share a screenshot of the console report and we'll do a more in-depth investigation and work on finding a solution.

Once we hear back from you, we'll be able to move forward with a solution.

Hi Lisa,

Thanks for reaching out to Jotform Support. I moved your message to a separate thread. I will provide my answer here shortly.

Let us know if there's anything else we can help.