Feature Req - Receive notification if a Submission is failed to pass the Intgeration.

  • hungerfreecolorado
    Asked on September 9, 2024 at 3:59 PM

    I see that the Action Log now includes the Status (Success or Failed). Is there a way to set up an alert or notification if a Submission has a Status of "Failed"?

    This would be extremely helpful for QA and would help in reprocessing the failed submissions promptly.

    Jotform Thread 18819981 Screenshot
  • Bilal JotForm Support
    Replied on September 9, 2024 at 6:08 PM

    Hi hungerfreecolorado, 

    Thanks for reaching out to Jotform Support. Unfortunately, it is currently not possible to set up any alert Notifications or Emails when a submission fails to integrate through the respective Integration Platform.

    I've reached out to our relevant team to review this as a new feature request. Rest assured, we'll circle back to this thread as soon as I receive a response from them.

    We really appreciate your patience and understanding while we’re looking into this.

  • Bilal JotForm Support
    Replied on September 10, 2024 at 9:18 AM

    Hi hungerfreecolorado, 

    While the feature you’re looking for isn’t currently available, rest assured we’re always working to add new services and features to Jotform. 

    I've gone ahead and escalated your request to our Developers. When or if it's implemented depends on their workload, how viable it is, and how many other users request it. If there are any updates, we’ll circle back to this thread and let you know. 

    In the meantime, let us know if you have any more questions.

  • Bilal JotForm Support
    Replied on September 11, 2024 at 10:21 AM

    Hi hungerfreecolorado, 

    Jotform proactively monitors your Salesforce integration to help prevent data flow disruptions. If any issues are detected in the last 24 hours, the system will automatically generate an email notification summarizing the failed actions. This ensures you're promptly informed of any problems that require attention.

    Below is an example of the error summary email you might receive:

    Feature Req   Receive notification if a Submission is failed to pass the Intgeration Screenshot 20Reach out again if you have any more questions.

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