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lbbpAsked on June 25, 2019 at 1:44 PM
I'm getting a capital A with an up arrow on top of it in front of my sentences. It happened between 6/18/19 and 6/21/19. could you please help me remove it. I haven't changed my form during that time frame.
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John Support Team LeadReplied on June 25, 2019 at 2:49 PM
I have cloned your form and conducted a test submission to replicate the issue. However, I didn't see "Â" character in my email.
May we know what email platform are you using? This might be an issue with the HTML encoding on that page (specifically about UTF-8 encoding).
You might check out HTML encoding issues - "Â" character showing up instead of " "
By the way, I am using Gmail.
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lbbpReplied on June 25, 2019 at 2:59 PM
We are getting the form from Jotform in an email. The 3 of us in the group are all receiving it the same way. I also checked it on my I phone in my email and it has the A also. It's not on our end, nothing has changed with all of our email systems. I am using windows 10 with outlook 2013. I am not sure what the others are using.
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lbbpReplied on June 25, 2019 at 3:48 PM
Here's the latest one.
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Ivaylo JotForm SupportReplied on June 25, 2019 at 5:20 PM
I have also tested your form and I am not able to replicate the problem. It looks fine here. Can you please try to use different e-mail address or different pc and test? It seems that the problem is from your end.
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lbbpReplied on June 25, 2019 at 5:45 PM
Thank you, I'll check with our IT guy