I'm not receiving email notifications from my Approval flow.

Hi team,

I’ve tested my New Guest Questionnaire form numerous times and never get the reply email I have set up in my approval flow. Everything seems to be set up correctly on the back end, so I’m wondering what the issue is. If you could help me look into this, I’d appreciate the help.

Any insight on this?

thank you!
Tara Wood

Hi Tara, 

Thanks for reaching out to Jotform Support. Can you share the form URL with us that you're working on so that we can take a look at it and investigate further?

I've gone ahead and moved your question about Zapier to a new thread to avoid any confusion. You can check out the answer to that here.

Once we hear back from you, we'll be able to help you with this

Yes, here is the form url:

https://form.jotform.com/220495931539160

Thank you for the zapier insight

Hi Tara, 

You're not receiving emails from Jotform because it has been added to the bounce list for several reasons. It might be because the address is non-existent or inactive, your mail server is unavailable, your email server rejected emails due to suspected spam, your mailbox is full, or Jotform is on your deny list. We have a guide here that you can check to learn more about this.

Additionally, I have removed your email address from the bounce list. To prevent this from happening again, you can ask your email service provider to whitelist Jotform's IP and email address. You can now test again and you should now be able to receive emails.

Let us know if there’s anything else we can help you with.

Hi Roland , thank you for your help with this!
While this helps me test my systems with my own email address, how do I ensure that my prospective clients don’t experience this same thing? Are you aware of anything I can do to make my approval flow reply emails less likely to bounce or end up in spam?

Thank you

Hi Tara, 

Sure, you can use your own sender email address using SMTP to reduce the risk of spam. To add the Sender email please follow the steps and screenshot below:

1. On your My Forms page, click on your Avatar/Profile Image on the top-right side of the page.

2. Then, from the menu that opens, click on Settings.

3. Click on the Add Sender Email button.

4. Now, enter the information as you see below:

5. When you're finished, click on the Test Email button to make sure that everything is working. If it works, click on Save Email. If not, please check the details again and correct any errors.

You might also want to check out this guide about How to Use Your Gmail Account as Your Email Sender via SMTP.

Give it a try and let us know if you need any help.

Hi team,

Regarding our last communication about smtp, what should the host name be?

smtp.gmail.com does not work when I use my gmail address. Additionally, should the host name be the same if I use my domain email address? I'm getting the attached error message.

thank you !

Hi Tara, 

In this case, the hostname and other SMTP settings can vary depending on the email service you are using. For example, if you're using a Gmail address, the SMTP host is usually smtp.gmail.com. Although, if you're using an email address with your domain, you would need to use the SMTP host provided by your email service provider.

I recommend contacting your email service provider to confirm the correct SMTP host, port, and any required security settings (such as SSL or TLS). If you're using a domain-specific email, the provider will give you accurate SMTP settings for smooth integration.

I've gone ahead and moved your question about the Notification Email to a new thread to avoid any confusion. You can check out the answer to that here.

Reach out again if you have any more questions.