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sstte18Asked on June 14, 2019 at 6:06 PM
for some reason 22 submissions are in the "unread" tab and they have been marked as read. can you fix?
Page URL: https://form.jotform.com/80046754852157 -
jherwinReplied on June 14, 2019 at 8:43 PM
Sorry for the inconvenience this may have caused. The issue should be fixed now, kindly check and confirm if the issue persists on your end.
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sstte18Replied on June 15, 2019 at 8:42 PM
Seems to be fixed. What happened?
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Welvin Support Team LeadReplied on June 16, 2019 at 5:01 AM
That's likely a cache in the form failing to update the unread count. You can fix that by clearing your forms cache:
https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache
or, by manually marking submissions as read. Select the form > Click More > Click Mark all as read:
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sstte18Replied on June 16, 2019 at 6:43 AM
Since I had marked everything as read I’m guessing it was a cache Thing. Anyway, it’s fixed now.