Form not allowing users to save

One of our clients is receiving an error - "Your Submission Couldn't be Saved, Please Try Again" - when trying to save their grant application. How can we help her?

Hi Olivia,

Thanks for reaching out to Jotform Support. I tried to save your form on my end and it's working with no issue.

I also tried it on my clone form and the save button is also working with no issue.

I have cleared your form cache on my end. Can you try to log out and log back into your account. Also, try switching to a different browser or a different device. You can also clear the form cache on your end. Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image icon.

2. In the window that opens, click on Settings.

3. In the Settings menu, scroll down to the bottom and click on Clear Cache. And that's it, you're done.

Let us know if you have any other questions.