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barrcodebrandingAsked on June 14, 2019 at 3:06 AM
We have a form set up that when a customer clicks submit they are supposed to be redirected to our scheduling link to set up a design consult call. However when you click submit on this form the redirect is blocked. We need our clients to be redirected and not blocked?
Page URL: https://form.jotform.com/91294675922164 -
BJoannaReplied on June 14, 2019 at 3:34 AM
I tested your form and I was redirected to the following page.
If you are getting Pop-ups blocked message, you need to set it to allow redirects.
https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en
If the redirect is not working on your embedded form, please provide us the webpage URL and we will test it there as well.
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barrcodebrandingReplied on June 14, 2019 at 8:37 PM
https://barrcodebranding.kartra.com/page/eRq7
This is the webpage that the form is being hosted on - the redirect is still not working for us
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John Support Team LeadReplied on June 14, 2019 at 10:50 PM
Thank you for the additional information.
I have tested the URL that you provided but was not able to experience the concern. I suggest it best to try accessing the site via another browser to isolate the issue.
You may also check your current browser's settings and/or antivirus software installed on your PC as pop-up blocker might have been turned-on, causing the page not to load when redirected.