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policycancellationAsked on June 12, 2019 at 6:49 AM
hello,
when i try to download pdf files of two or more submissions altogether, it says that it is creating zip file and i will get download link on my e-mail. Thing is that i don't receive it.
Also, since today i was downloading files this way without any problem at all. -
Richie JotForm SupportReplied on June 12, 2019 at 10:03 AM
To clarify, are you trying to download your submissions in the submission page or in the PDF editor?
I have cleared your form cache.
Can you please try to download your submission as PDF again and let us know if the issue still remains?