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alvistay_experiaAsked on May 28, 2019 at 5:31 AM
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Ashwin JotForm SupportReplied on May 28, 2019 at 5:31 AM
Please note that when user submit the form, they are redirected to PayPal checkout page to settle the payment. If user do not settle the payment, that submission is still captured and displayed as incomplete payments. You may like to take a look at the following guide which should help you how to view incomplete payments: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments
You can manually click on button to complete the submission and the submission will automatically appear in submission grid along with other submissions.
Hope this helps.
Do get back to us if you have any questions.