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julie.samuelsAsked on May 24, 2019 at 11:01 AM
I am trying to encrypt a form. It asks me for my password and when I put it in, I get the attached and therefore cannot go any further in setting it up. Please advise.
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John Support Team LeadReplied on May 24, 2019 at 12:18 PM
I am able to encrypt my form and downloaded the private key already. It seems that you're entering an incorrect password. Please input the correct password of your Jotform account to proceed.
You may also refer to this guide for more details on this feature:
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Richie JotForm SupportReplied on May 24, 2019 at 12:22 PM
We are sorry for the inconvenience.
As what JohnRex has said, it seems you may have inputted the wrong password in your account.
Here is my screen cast:
Can you please try clearing your browser's cache?
Please give it a try and let us know if the issue still remains.
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julie.samuelsReplied on May 24, 2019 at 12:43 PMI reset my password and it still did not allow me..
Julie
*• **•*
*julie samuels*
*franchise development*
o: 212.359.0713 • m: 646.341.0016
Now Franchising • blinkfranchising.com
386 Park Ave South • 11th floor
New York • NY 10016
*Connect with me on LinkedIn !*
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julie.samuelsReplied on May 24, 2019 at 12:43 PMSo now I got in but when I go to download the key, I get this:
[image: image.png]
*• **•*
*julie samuels*
*franchise development*
o: 212.359.0713 • m: 646.341.0016
Now Franchising • blinkfranchising.com
386 Park Ave South • 11th floor
New York • NY 10016
*Connect with me on LinkedIn !*
... -
Richie JotForm SupportReplied on May 24, 2019 at 1:13 PM
Unfortunately, we cannot view the screenshot you have shared. To post screenshots kindly follow this guide:-How-to-add-screenshots-images-to-questions-to-the-support-forum
Looking forward for your response.
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julie.samuelsReplied on May 24, 2019 at 1:43 PMNow, I have the correct password and I am able to have the key created, but
when I try to download, I get this:
[image: image.png]
*• **•*
*julie samuels*
*franchise development*
o: 212.359.0713 • m: 646.341.0016
Now Franchising • blinkfranchising.com
386 Park Ave South • 11th floor
New York • NY 10016
*Connect with me on LinkedIn !*
... -
Richie JotForm SupportReplied on May 24, 2019 at 1:54 PM
We are sorry for the inconvenience however, we cannot view the screenshot you have shared.
To post screenshots kindly follow this guide:-How-to-add-screenshots-images-to-questions-to-the-support-forum
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julie.samuelsReplied on May 28, 2019 at 10:54 AM
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Richie JotForm SupportReplied on May 28, 2019 at 12:08 PM
To clarify, did you download your submission as PDF?
Do note that you can only decrypt the submission in the submission page.
Guide:https://www.jotform.com/help/269-How-to-View-Form-Submissions
It is not possible to decrypt encrypted submissions when they are downloaded.
For more information, you may check this guide:Encrypted-Forms-and-How-to-Use-Them
Hope this information helps.
If you need further assistance, let us know.
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julie.samuelsReplied on May 28, 2019 at 12:43 PMI am not trying to decrypt a submission - I am trying to set up an
encrypted form.
I go to Settings and Click to have Jotform Create encryption keys for me.
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MikeReplied on May 28, 2019 at 2:14 PM
The form encryption is currently enabled for your form.
Could you please check the next form submissions page to see if the form data is readable?
https://www.jotform.com/submissions/91395858278880
If you can read the data, it means that the decryption based on the key is working properly.
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julie.samuelsReplied on May 28, 2019 at 2:43 PMI can read that! Does that mean it works?
Julie
*• **•*
*julie samuels*
*franchise development*
o: 212.359.0713 • m: 646.341.0016
Now Franchising • blinkfranchising.com
386 Park Ave South • 11th floor
New York • NY 10016
*Connect with me on LinkedIn !*
... -
MikeReplied on May 28, 2019 at 3:03 PM
Yes, it works.
Please also make sure that you saved the private key file in a safe place. If you try to open the submissions page using another browser or computer you will be asked to upload the key file.