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menardk2Asked on May 17, 2019 at 5:02 PM
2. the PDF forms that i am receiving have somehow changed to the OLD pdf format.
- Why would the PDF forms submitted not be in the NEW format now?
(Shift notes)
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Welvin Support Team LeadReplied on May 17, 2019 at 5:17 PM
We're sorry to hear this, but I checked your form settings, and it is still set to the new PDF editor which should send you the new PDF document format. I also check the PDF editor, and you have it properly configured.
I re-saved your form settings and PDF editor. Would you mind testing again? Please note that I did not change the PDF format. I only did a small change and revert it back to trigger the autosave.
I hope that helps, and I look forward to your reply.