How to stop the charges in my credit card

  • michael Masella
    Asked on May 14, 2019 at 7:16 PM

    The fact I NEVER USED THIS PROGRAM and I have tried forever to disconnect with endless emails for months is RIDICULOUS !!!! I canceled credit card and I am asking for FULL refund from DAY ONE !!!! The fact you have NO PHONE SUPPORT and the PHONE NUMBER YOU PROVIDED is BOGUS will get me paid back !!!




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      Receipt from JotForm Inc  
     
      Invoice #56AB35E-0001  
     
      Receipt #2089-0957  
     
     
    AMOUNT PAID
    $19.00
    		 
    DATE PAID
    May 30, 2018
    		 
    PAYMENT METHOD
    Visa Screenshot 73 – 4779
    		 
     
      SUMMARY  
     
     
     
     
     
     
    MAY 30, 2018 TO JUN 30, 2018    
     
     
    Bronze Monthly × 1   $19.00
     
     
     
     
     
    Amount paid   $19.00
     
    		 
     
    		 
     
         
     
      If you have any questions, contact JotForm Inc at support@jotform.com or call at +1 415-415-4154.  
     
         
     
      Download as PDF  
     
      You're receiving this email because you made a purchase at JotForm Inc. JotForm Inc partners with Stripe to provide secure invoicing and payments processing.  
     
      Stripe, 185 Berry Street, Suite 550, San Francisco CA 94107  
     
    cleardot Screenshot 84

     
  • Jeanette JotForm Support
    Replied on May 14, 2019 at 10:37 PM

    First of all, please know that we completely understand the frustration this is causing to you.

    We always try to assist our customers via email, forum support or through our User Guide>billing section.

    We also make sure that upon buying a plan, people are set the proper expectations that this is an automatic renewal plan that can be canceled anytime.Either by following the directions given here, or by contacting directly through our support channels.

    Again, we are sorry to hear how frustrating this has been. I've canceled and refunded the charges applied in latest 180 days. Let me know should you need further assistance.