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lyrikaholmesAsked on April 28, 2019 at 4:01 PM
someone is trying to do a form of mines why is it saying submission error
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David JotForm Support ManagerReplied on April 28, 2019 at 6:55 PM
We apologize for the inconvenience, we will be glad to check this error. Is this the form in question? https://form.jotform.com/82284258266161
We have done a test submission on that form, and it went through just fine. Could you open the console report, and take a screenshot of it, and share it on this thread? That might give us an insight of the cause of the issue.
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amitchellReplied on April 28, 2019 at 6:59 PM
Here you go.
Please note we have had to turn of the CC payment gateway so we can still submit forms. This issue is also on all our forms with a payment gateway
If you want to test this form then make sure the 'coupon code' field is blank.
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Kiran Support Team LeadReplied on April 29, 2019 at 1:29 AM
I have tried sending a test submission to the form and see that the PayPal window is being displayed without any issue. As I tested another form with PayPal Checkout using Sandbox account, I was not able to replicate the issue at my end.
Could you test the form again and let us know if you are still experiencing the issue so that we can forward the thread to our backend team for further investigation.
Thanks!
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amitchellReplied on April 29, 2019 at 2:29 AM
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Victoria_KReplied on April 29, 2019 at 4:53 AM
We will create a ticket for your form here: https://www.jotform.com/answers/1806849
Thank you.