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DatabuildSAAsked on April 26, 2019 at 5:14 AM
Good day,
I am trying to upgrade our account from the free package to the bronze package and I completed the credit card payment method but then the page froze so I'm not sure if the payment was processed or not?
Please, can you have a look your side and let me know.
Many Thanks
Tarryn
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mary Jotform SupportReplied on April 26, 2019 at 9:40 AM
I've checked our logs and I couldn't find any proof that you paid. Your account is currently on the Free plan. Could you please try to pay again?
If you need any help, let us know.