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majorityAsked on April 19, 2019 at 1:35 AM
Hi folks,
My forms arrive with noreply@jotform.com as the sender
1. I've changed the 'Sender Emails' address in my account settings.
2. I've changed the 'Sender Email' address for the form in the advanced tab of 'Settings'
3. I tried using noreply@formresponse.com in the advanced tab of 'Settings'
But still . . . the form comes from jotform.
How can I change this, please?
Thanks
Mike
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BJoannaReplied on April 19, 2019 at 4:20 AM
The Sender Email address of your Autoresponder Email is noreply@formresponse.com.
Based on the screenshot you provide I saw that you tested the Autoresponder Email using the "Test Email" button. Please note that this will always send the email from our noreply@jotform.com email address. To properly test the Email alerts you need to make an actual submission.
If you want to use your own email address as the Sender Email, please check the following guides:
How to Add a Custom Sender Address to an Email Alert
By default the Sender Name of the Autoresponder is JotForm. You can change it inside of the Autoresponder Email Recipient settings.
Explanation of Email Notification and Autoresponder Settings