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TAMEEM ADDEEBAsked on April 17, 2019 at 6:47 PM
I canceled my subscription and deleted my account(addeeb81) last September 2018. Even though, I already charged for the past seven months (19$ each/month) without using my account.
I sent many emails regarding my issue to support@jotform.com without getting any feedback.
Could you please cancel the subscription and stop charging me every month. Also, I asked you to refund me for the past 7 months since I didn't use it and I already canceled the subscription and deleted my account.
I'm waiting for your action!
Thank you,
Tameem Addeeb
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Jed_CReplied on April 17, 2019 at 8:21 PM
Since this is a PayPal payment, you'll need to cancel the subscription on your end. To cancel in PayPal, please follow this guide https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription.
Let us know if you have any questions or if you need further assistance.