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kokaneepowerformsAsked on April 14, 2019 at 10:49 PM
I set a custom message for a disabled form using the iOS app. It shows up fine in Safari in iOS 12 but does not show the message properly when using Chrome or Safari on a Mac. See screenshot.
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roneetReplied on April 15, 2019 at 5:02 AM
Could you please let us know the Form in question?
This guide will help you to get the Form link:
https://www.jotform.com/help/401-Where-to-Find-My-Form-URLLooking forward to your response.
Thanks.
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kokaneepowerformsReplied on April 15, 2019 at 11:38 PM
Ok... discovered something based on getting the URL. The problem shows up on our custom page link that embeds the link to the jotform which is:
http://www.kokaneepower.org/derbies/online/20190413.html
The page link embedded worked fine when the form was enabled to go to:
https://form.jotform.com/jsform/83329315690965
which shows the custom message fine. So the question is why is it not working when embedded. The embedded code I have in the HTML is:
<body>
<script type="text/javascript" src="https://form.jotform.com/jsform/83329315690965
</script>
</body>
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roneetReplied on April 15, 2019 at 11:46 PM
There may be a JavaScript conflict between your website and the Form since you have used the Script method of embedding. You may try re-embedding the Form using the iFrame code:
1) Remove your forms from that site.
2) Go into your forms edit mode to get the Iframe code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
3) Paste the code in a text editor such as Wordpad, example:
4) Copy only the Iframe part.
5) Embed the Iframe part in your site.
Let us know how this goes.Thanks.
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kokaneepowerformsReplied on April 16, 2019 at 1:49 AM
Yep.. that worked. Thanks for your quick support, much appreciated and love the service!