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mohammadalishaikAsked on March 19, 2019 at 1:56 PM
Hello I have created a form to check out if it suits our company. When i fill up the form and submit it , the submission is not sending emails to the filled emails in the form.
Is it because am on trail version?
could you please help me with this
Thanks
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Nick_SoReplied on March 19, 2019 at 3:11 PM
I have checked your form and I can see that not all of your submissions have the Associate email in it. The users must have skipped that field while submitting the form.
When I checked the Autoresponder configuration, I can see that it picks up the email address from Associate email field. Please find the screenshot below:
That is the reason the autoresponders were not sent. You can mark this field as required which will make sure that the users are not be allowed to submit the responses without adding an Associate email address.
Let me know if you have any further questions.