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SMITHSRVAsked on March 11, 2019 at 10:10 AM
Hi,
Sometimes we are experiencing difficulties with receiving the form submissions when they are submitted through jot form.
How can we ensure we are receiving every entry?
Thanks,
Madison Johnstone
madi@smithsrvcentre.com
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Richie JotForm SupportReplied on March 11, 2019 at 11:46 AM
We are sorry for the inconvenience this may have caused.
I have checked your mail logs and seen 4 notification emails sent for the month.
You may also view your mail logs in your account history.
Here is a guide:https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Can you please try whitelisting JotForm IP address and domains?
Guide:https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains
Please give it a try and let us know if the issue still remains.