Incorrect submission storage warning

  • ItsFundamental
    Asked on March 9, 2019 at 1:24 PM

    I recently downgraded to a free account.  I deleted most of my forms.

    According to the submission counts that are showing for my remaining forms, I should be way below the prescribed 500 limit that appears on the pricing page.


    Jotform Thread 1756118 Screenshot
  • Victoria_K
    Replied on March 9, 2019 at 4:09 PM

    I see that total submissions counter was already re-calculated for your account. Also, please note that there are many forms with submissions in a Trash folder of your account. Please purge those forms in order to free up space: 

    Incorrect submission storage warning Image 1 Screenshot 20