Stripe shows an error "Payment error Payment was unsuccessful. Your credit card was not charged." upon submission

  • mcpilatesadmin
    Asked on March 4, 2019 at 10:31 AM

    Hi there,

    I have recently sent out three new jotforms to customers to rebook however they are getting an error message for the payment. Please can you help me resolve? 

    Many thanks,

    Lucy

    Jotform Thread 1749754 Screenshot
    Page URL: https://form.jotformeu.com/90594171229359
  • roneet
    Replied on March 4, 2019 at 12:08 PM

    The Stripe account does not seem to be connected. Please connect the Stripe. Please try logging in to your Stripe Merchant account, get your API log ID and the transaction ID, and try adding them again to the payment integration.

    Stripe shows an error Payment error Payment was unsuccessful. Your credit card was not charged. upon submission Image 10

    Let us know how it goes.

    Thanks.

  • mcpilatesadmin
    Replied on March 4, 2019 at 12:43 PM
    Hi,
    Thank you for your email. We will endeavour to respond within 2 working days.
    Kindly note that this inbox is not checked during the weekends, or late nights.
    Our customer support schedule is Mon - Fri, 9am-5pm.
    Thank you
    Lucy
    ...