Submissions are Missing in Google Sheets

  • phopenmarket
    Asked on July 31, 2024 at 3:08 PM
    some submissions are missing from Google sheet.
  • Israel JotForm Support
    Replied on July 31, 2024 at 3:10 PM

    Hi phopenmarket,

    You can remove the integration and re-integrate it, making sure any current submissions are sent to your spreadsheet. This will sync all of your submissions, even submissions that were missing from your Google Sheets. Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
    2. Click on Integrations on the left side of the screen.
    3. Select the Google Sheets Integration.
    4. Click Remove Integration and click Yes, Remove

    Submissions are Missing in Google Sheets Image 1 Screenshot 30

    Then, re-integrate your form with Google Sheets, allowing you to create a new or existing spreadsheet. Be sure to click the "Send existing submissions to the sheet" option.

    Submissions are Missing in Google Sheets Image 2 Screenshot 41

    If you do not want to remove the integration. We can also manually push any missing submissions from your spreadsheet. 

    Give it try and let us know if you have any other questions.