Link forms to email account

  • jessicaccbarry
    Asked on July 26, 2024 at 5:55 PM

    I have been back on forth on a previous thread (that has now been removed by Jotform without any notification or resolution to my issue) about obtaining information needed on 2 forms that were previously used through and email address that I can no longer access. I have sent everything that Jotform has asked for (proof of ownership of these 2 forms, pictures, videos, etc.) and have been told over and over again that I cannot access these forms.

    My church has a health fair coming up and I need the information from these 2 forms (so I know who has registered for what).

    Could someone please be of some assistance to this matter?


  • Gian JotForm Support
    Replied on July 26, 2024 at 6:18 PM

    Hi Jessica,

    Thanks for reaching out to Jotform Support. I was able to locate the other account using the form URL you shared above. The current owner of the forms is h***rsvill****lthh**@g*ail.com. If you recognize the email, please log in to the correct account to access the forms. You can also reset your password in case it's forgotten. let me show you how:

    1. Open the Login page and click Forgot Password.Jotform Login Page Screenshot 10 Screenshot 10
    2. Enter your username or email then click Send Reset Instructions.Jotform Forgot Password Page Screenshot 21 Screenshot 21
    3. Check your email for the password reset email. Click the Reset Password button provided in the email.Jotform Reset Password Email Screenshot 32 Screenshot 32
    4. Enter your new password then click the Create a New Password button.

    Jotform Reset Password Page Screenshot 43 Screenshot 43

    Give it a try and let us know if you need any other help.

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