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jessicaccbarryAsked on July 26, 2024 at 5:55 PM
I have been back on forth on a previous thread (that has now been removed by Jotform without any notification or resolution to my issue) about obtaining information needed on 2 forms that were previously used through and email address that I can no longer access. I have sent everything that Jotform has asked for (proof of ownership of these 2 forms, pictures, videos, etc.) and have been told over and over again that I cannot access these forms.
My church has a health fair coming up and I need the information from these 2 forms (so I know who has registered for what).
Could someone please be of some assistance to this matter?
Page URL: https://form.jotform.com/241820820406246 -
Gian JotForm SupportReplied on July 26, 2024 at 6:18 PM
Hi Jessica,
Thanks for reaching out to Jotform Support. I was able to locate the other account using the form URL you shared above. The current owner of the forms is h***rsvill****lthh**@g*ail.com. If you recognize the email, please log in to the correct account to access the forms. You can also reset your password in case it's forgotten. let me show you how:
- Open the Login page and click Forgot Password.
- Enter your username or email then click Send Reset Instructions.
- Check your email for the password reset email. Click the Reset Password button provided in the email.
- Enter your new password then click the Create a New Password button.
Give it a try and let us know if you need any other help.
- Open the Login page and click Forgot Password.