Calculation Widget: I can’t ignore one field. I want the calculation to consider the value of either question 2 or question 3.

in the form that has the calculation widget, I can’t ignore one field. I want the calculation to consider the value of either question 2 or question 3 (not both) depending on the conditions that I added, but it’s not working. Could you assist?

Hi Rodrigo, 

I didn’t fully understand what you were trying to calculate. Can you explain a bit more about the issue, so I can get a better idea of what's happening? Do you want to show different calculations for questions 2 and 3?

Once we hear back from you, we'll be able to help you with this.

Yes, exactly!
The form skips question 2 if the answer to question 1 is USA and it skips
question 3 if the answer is Brazil.
However, for the calculation, it's considering the value of both questions.
I want the final result to consider only the value in 2 if answer to
question 1 is USA and the value in 3 if question to 1 is Brazil.
Makes sense?
...

Hi Rodrigo, 

I understand what you’d like to do, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Hi Rodrigo, 

Currently, you only have 1 calculation widget. You must add another form calculation widget to designate each calculation for the USA & Brazil and then add a Show/Hide field condition. Let me show you how:

1. Open your form in Form Builder and click the calculation widget field.
2. Click on the Wand Icon or Widget settings.
3. Under the form calculation widget, remove the question 3.

Now let's add a new calculation widget

1. In the form builder, click on the Add form element.

2. Go to the widget tab and add form calculation.

3. Set up the form calculation. Take a look at the screenshot below:

4. Click on the gear icon or properties.

5. Under Advanced, click on Hide Field to enable.

Let's set up the conditions which Form calculation widget to show:

1. In the orange navigation bar at the top of the screen, click on Settings.

2. On the left panel, click on Conditions.

3. Then click on Add new condition.

4. Click on Show/Hide field.

5. Then set up the conditions as shown in the screenshots below:

Check out the screencast below to see my results:

Give it a try and let us know if you need any help.

Thanks, but now when I hit submit I get the error message below.
I don't want to show questions 7 and 8 and I want to have the thank you
page, which, in turn, will show the result.
Besides, I want to change the ("Submit form") button to show "Calculate".
Can I

...

Hi Rodrigo,

It seems the screenshot wasn't attached properly. Can you send it to us again? This guide will show you how to do that.

Once we hear back from you, we'll be able to help you with this.

See attached again

...

Hello InboundVisa,

Unfortunately, we are unable to receive email attachments within this ticket. As such, could you kindly open this ticket, then click on the image icon to upload your screenshot again?

Once we heard back from you, we will proceed with the next steps.

See attached,

Just did it.
...

Hi Rodrigo,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

We appreciate your patience while we work on a solution.

Hi Rodrigo,

I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I saw that your conditional logic wasn't configured correctly. Let me show you how to fix it:

1. In Form Builder, click on Settings in the orange navigation bar.
2. Go to Conditions, hover over your mouse on the first condition, and click on the Gear icon.
3. Click on Disable.
   
4. Next, we edit your condition when Estados Unidos is selected, copy the screenshot below and click Save.
   
5. Lastly, we add an Enable/Require/Mask Field condition that will set question 3 unrequired when we skip it. Copy the screenshot below and click Save.
   
   

Result screencast:

When Estados Unidos is selected

When Brasil is selected

Feel free to clone my form. Here is a guide on How to Clone an Existing Form From a URL.

Give it a try and let us know if you need any help.