Calculation Widget: I can’t ignore one field. I want the calculation to consider the value of either question 2 or question 3.

in the form that has the calculation widget, I can’t ignore one field. I want the calculation to consider the value of either question 2 or question 3 (not both) depending on the conditions that I added, but it’s not working. Could you assist?

Hi Rodrigo, 

I didn’t fully understand what you were trying to calculate. Can you explain a bit more about the issue, so I can get a better idea of what's happening? Do you want to show different calculations for questions 2 and 3?

Once we hear back from you, we'll be able to help you with this.

Yes, exactly!
The form skips question 2 if the answer to question 1 is USA and it skips
question 3 if the answer is Brazil.
However, for the calculation, it's considering the value of both questions.
I want the final result to consider only the value in 2 if answer to
question 1 is USA and the value in 3 if question to 1 is Brazil.
Makes sense?
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Hi Rodrigo, 

I understand what you’d like to do, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Hi Rodrigo, 

Currently, you only have 1 calculation widget. You must add another form calculation widget to designate each calculation for the USA & Brazil and then add a Show/Hide field condition. Let me show you how:

1. Open your form in Form Builder and click the calculation widget field.
2. Click on the Wand Icon or Widget settings.
3. Under the form calculation widget, remove the question 3.

Now let's add a new calculation widget

1. In the form builder, click on the Add form element.

2. Go to the widget tab and add form calculation.

3. Set up the form calculation. Take a look at the screenshot below:

4. Click on the gear icon or properties.

5. Under Advanced, click on Hide Field to enable.

Let's set up the conditions which Form calculation widget to show:

1. In the orange navigation bar at the top of the screen, click on Settings.

2. On the left panel, click on Conditions.

3. Then click on Add new condition.

4. Click on Show/Hide field.

5. Then set up the conditions as shown in the screenshots below:

Check out the screencast below to see my results:

Give it a try and let us know if you need any help.

Thanks, but now when I hit submit I get the error message below.
I don't want to show questions 7 and 8 and I want to have the thank you
page, which, in turn, will show the result.
Besides, I want to change the ("Submit form") button to show "Calculate".
Can I

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Hi Rodrigo,

It seems the screenshot wasn't attached properly. Can you send it to us again? This guide will show you how to do that.

Once we hear back from you, we'll be able to help you with this.

See attached again

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Hello InboundVisa,

Unfortunately, we are unable to receive email attachments within this ticket. As such, could you kindly open this ticket, then click on the image icon to upload your screenshot again?

Once we heard back from you, we will proceed with the next steps.

See attached,

Just did it.
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Hi Rodrigo,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

We appreciate your patience while we work on a solution.

Hi Rodrigo,

I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I saw that your conditional logic wasn't configured correctly. Let me show you how to fix it:

1. In Form Builder, click on Settings in the orange navigation bar.
2. Go to Conditions, hover over your mouse on the first condition, and click on the Gear icon.
3. Click on Disable.
   
4. Next, we edit your condition when Estados Unidos is selected, copy the screenshot below and click Save.
   
5. Lastly, we add an Enable/Require/Mask Field condition that will set question 3 unrequired when we skip it. Copy the screenshot below and click Save.
   
   

Result screencast:

When Estados Unidos is selected

When Brasil is selected

Feel free to clone my form. Here is a guide on How to Clone an Existing Form From a URL.

Give it a try and let us know if you need any help.

That's super helpful as usual!
Just one last question: is it possible to change the word "enviar"
("submit") to "calcular" ("calculate")?
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Hi Rodrigo,

Yes, you can change the Submit button text. Let me show you how:

1. In Form Builder, click Settings on the orange navigation bar.
2. Under the Form Settings, go to the Form Warnings and click the Edit button.
3. Search for the Submit section and add the word you want to replace to the Default Submit Text.
4. Then, click Save Changes.

Check out the screenshot of the result below:

Give it a try and let us know how it goes.

Sounds good. l'll try.
Thanks a lot!
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Sorry,
It's still not working.
I'm selecting the below and the result is $11,305, whereas the result
should be $14,280. The difference is the value in question 2, which seems
not to be taken into account for some reason.
1: USA
2: 1
3: No
4: No
5: Full consultancy
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Hi Rodrigo,

When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screencast below to see my results:

Additionally, during testing, I found you have disabled conditions to show Form calculation widget. Let me show you how to enable it:

1. In Form builder, scroll down and choose specific field.

2. Click on condition icon, in conditions section click on Gear icon and choose to enable.

We also have a guide about How to Show or Hide Fields Conditionally that you can check out. Give it a try and let us know if you have any other questions.

Thanks!
I just tested again and it's returning $11,305. Can I access the clone you
created?
I purposely hid the calculation as I only want to show the thank you page.
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Hello Rodrigo,

Here's the link to my cloned form. Cloning the form is easy; let me show you how:

1. Go to My Forms and click the Create Form button in the upper-left corner.
2. Select Import Form.
3. Select from a web page.
4. Enter the form's URL and then click Create Form at the bottom.

You will then be taken to the Form Builder, where you can begin working on the freshly cloned form.

Reach out again if you have any other questions.

Thanks! Where is the form so I can edit it? I just have the final version
answer the questions.
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Hi Rodrigo,

You need to clone the form to be added to your account. Please follow the steps above. Once you have cloned the form it will be opened in a form builder where you can edit it.

Give it a try and let us know how it goes.

Ok, thanks! That worked, but it's still not what I want.
I don't want to show the 2 last questions as the value already appears in
the thank you page.
That's why I disabled it before.
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Hello Rodrigo,

You do not want to display the last 2 questions in form on any condition? I reviewed the form, and you have added conditions to show these questions based on the answers in the first question Onde você estará quando solicitar seu Green Card? To solve this, you need to disable the condition that shows these questions. Let me show you how:

1. In Form Builder, click on the Settings tab from the orange navigation bar.
2. Click Conditions on the left menu.
3. Select the last two Conditions, and then click on the Disable button on top.

Give it a try and let us know if you have any other questions.

Here's what I want to do (and I feel like we're running in circles now):
- Last 2 questions (calculations) must exist, but shouldn't appear to user
- Thank you page has the value from one of these questions and should appear
Makes sense?
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Hi Rodrigo,

I have cloned and tested the form, are you referring to this page?  Take a look at the screenshot below:

If that is the page you don't want to appear on the form filler view then you need to follow the steps above.

Check out the screencast below to see my results:

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better? You can share with us a screen recording of what you are trying to do. You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to help you with this.

We're literally running in circles! The solution you're providing me is
getting me back to my original issue.
We have 2 scenarios:
a) conditions 6 and 7 are *enabled* and they return the right result.
However, I don't want to show the 2 last questions in my form. They should
function only as a calculator so I can show a value in my thank you page
b) conditions 6 and 7 are *disabled* and I go back to the original issue,
which is the wrong value at the end of the form (see below again)
- Question 1: USA
- Question 2: 2
- Question 3: No
- Question 4: No
- Question 5: Complete
- Result: $11,305, *which is the wrong result!*
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Hi Rodrigo,

I'll need some time to look into this. I'll get back to you as soon as I can.

Thanks for your patience and understanding, we appreciate it.

Hi Rodrigo,

When I cloned and tested your form, I had the same issue. After investigating, I found that you're using the Unique Name from the "CP: Custo estimado do seu processo em dólares incluindo as taxas de imigração" fiel in the Thank You Page. And based from the condition, this field is for "Brasil" selection. Check out my screenshots below:

To fix this, change the Unique Name in your Thank You Page to {aaCusto}, as this is the one coming from the "AA: Custo estimado do seu processo em dólares incluindo as taxas de imigração" field.  Check out my screenshot below:

Let me show you how to do this:

1. In the Form Builder, click on the Gear icon of your "AA: Custo estimado do seu processo em dólares incluindo as taxas de imigração" field.
2. From the Advanced tab, click on Field Details and copy "{aaCusto}" from the Unique Name.
3. Go to the bottom of the page and click on Edit Thank You Page.
4. In the Thank You Page, replace {total} with {aaCusto}.

Here is the result:

The problem with this is when "Brazil" is selected, you will get the result from the "Estados Unidos" as its unique name is the one present. I suggest, changing your thank you message using the conditional logic. Let's do this:

1. In the Form Builder, click on Settings on the orange navigation bar at the top of the page.
2. Select Conditions from the left side window and add two Change Thank You Page.
3. Set up the conditions like the screenshots below:

Here are the results:

When "Estdaos Unidos" is selected:

When "Brasil" is selected:

Let us know if you have any other questions.

It worked!!!
Thanks a lot team!!!!
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