Emails and attached PDFs not updating as you change your form

  • Ronnie_Alcorn
    Asked on July 26, 2024 at 1:18 PM

    My form functions flawlessly.


    BUT, the EMAIL contains missing information, and the PDF has missing info also. Also the PDF is a little weird at the moment, things not in order, a 2nd page, some things NOT side by side like on my online form.

    What can I do, to reset email and PDF settings that originally I though auto-build-updated as you made changes to your form


    I tried to upload 2 files for you to look at, hope it worked.

    Jotform Thread 17311761 Screenshot
  • Paolo JotForm Support
    Replied on July 26, 2024 at 2:51 PM

    Hi Ronnie,

    Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.



  • Paolo JotForm Support
    Replied on July 26, 2024 at 5:21 PM

    Hi Ronnie,

    I checked your submissions, you only have 1 in record. The data on the submission on your table is complete and matching the PDF and when I also viewed it on the PDF editor. Can you provide more details on the missing information on the email field and  the PDF?

    I cloned your form and tested it to see if I could replicate the issue, but everything was working properly.  Check out the screencast below to see my results:

    Emails and attached PDFs not updating as you change your form Image 1 Screenshot 20

    As soon as we hear back from you, we can move forward with a solution.


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