Can't access the form using a mobile device

  • Sudogan
    Asked on July 26, 2024 at 7:32 AM

    Hello, my link works at my computer but it doesn't work on my phone. Why can this happen?

    How can I solve this?

    ------

    Message is :

    "This site can't provide a secure connection

    form.jotform.com sent an invalid response.

    ERR_SSL_PROTOCOL_ERROR

    Reload"


    ---

    Cant access the form using a mobile device Image 1 Screenshot 20

    Jotform Thread 17299131 Screenshot
  • Gian_D JotForm Support
    Replied on July 26, 2024 at 8:09 AM

    Hi Bora,

    Thanks for reaching out to Jotform Support. I tried to access your form on a mobile device, but everything was working properly. Take a look at the screenshot below to see my results:

    Cant access the form using a mobile device Image 1 Screenshot 20

    As you can see, I was able to view the form using a mobile device. I've cleared your form caches because, most of the time, that fixes the issue. If the issue still persists, try using a different browser on your mobile device.

    Give it a try and reach out again if you have any other questions.

Your Answer