how can i recover suspended account

  • richel bautista
    Asked on July 26, 2024 at 1:51 AM
  • Chris_L JotForm Support
    Replied on July 26, 2024 at 5:27 AM

    Hi Richel, 

    Thanks for reaching out to Jotform Support. I checked your account, and it appears that you have a form that was flagged as offering fake services. If you believe that your account was suspended in error, we’ll need you to do the following:

    • Send us the URL where your form is used.
    • Send us a link to your website or proof of affiliation with a legitimate institution.
    • Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send all of these to reviewers@jotform.com with Thread# 17292471 as the subject, and we’ll let you know the status of your account after we’ve done a thorough review of them.

    In the meantime, let us know if you need any other help.