Account Suspended

Hello! How can I reactivate my account? I am willing to fix my forms so that everything adheres to Jotform's Terms of Use and policy.

I am willing to edit or delete my forms that caused the suspension but I cannot login to my account to do so. Please help me.

Hi Jonathan , 

Thanks for reaching out to Jotform Support. Your account was suspended because you’ve got a form named Electronic Payment Authorization Form that’s breaking our Terms of Use by collecting credit card information in plain text fields.

In line with our PCI certification, we have to deny the collection of credit card details on regular forms. But, we have other PCI-compliant ways you can do this. All you need to do is choose one of the payment processors available on our platform and integrate it into your form. You still won't be able to collect credit card details directly, though. If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of our Payment Authorization feature.

I’ve gone ahead and deleted the offending fields and reactivated your account. You should be able to log in now.

Reach out again if you need any other help.