Payment submission for my account

My payment was declined. My card was locked. How do I run my card for payment ?

Hi Cassaundra,

Thank you for reaching out to Jotform Support. Please reach out to your bank to unlock or unblock your card. If you have another card that you can use, then you can update your payment information. Let me show you how:

1. On your My Forms page, hover your mouse over your Avatar/Profile image on the top-right side of the page.

2. In the menu that comes up, click on Settings.

3. Next, go to the Billing tab.

4. Click on Change Credit Card.

5. Enter the details in the Credit Card Information window.

6. Now, just click on Update to save the changes.

Let us know if you need any more help.