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Brentley LashleyAsked on July 25, 2024 at 3:02 PM
I am many pages into an application for a client to a treatment facility. I can't seem to get back onto Jotforms to complete the document. Reset my password at least twice but it won't let me log in. Thanks, Todd
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Brentley LashleyReplied on July 25, 2024 at 3:10 PM
https://jotform.com/draft/0190bd91976373cab8cb1c4910e8cec1a665
The link which won't let me sign in.
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Joshua_T JotForm SupportReplied on July 25, 2024 at 3:43 PM
Hi Brentley,
Thanks for reaching out to Jotform Support. When I checked the email address that you are using to contact us, I saw that this email address is tied to a temporary Jotform account, which can only be accessed once.
If you want to create a Starter plan account, you can Sign Up for a Jotform Account. After signing up, you should be able to access your drafted form submission.
Give it a try and let us know how it goes.
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guest_72b15a157eb07913Replied on July 25, 2024 at 3:55 PMWhen I went to sign up for an account, I got a notification that my email is already associated with an account. Please help.
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Silvano JotForm SupportReplied on July 25, 2024 at 4:26 PM
Hi Brentley,
I have converted the Guest Account into a Starter plan account. Please reset the password for you to be able to log in to the account. Let me walk you through it:
1. Go to the Jotform Main Page and click on Login.
2. On the login screen, click on Forgot Password.
3. Enter your email address and then click on Send Reset Instructions.
4. You'll get an email with instructions about how to reset your password. In the email, click on Reset Password.
5. Enter your new password, enter it again to verify it, and then click on Create a New Password.
There you go. Your new password is now set, and you can use it to log into your Jotform account.
Give it a try and let us know how it goes.