Account suspension

  • thinpress
    Asked on July 24, 2024 at 10:19 PM

    i was banned because i made a roleplaying form that was mistaken for a form that phishes information

  • Hilary JotForm Support
    Replied on July 24, 2024 at 10:53 PM

    Hi thinpress,

    Thanks for reaching out to Jotform Support. I checked your account, and it appears that your form "Personal Information" was flagged as offering fake services. If you believe that your account was suspended in error, we’ll need you to do the following:

    • Send us the URL where your form is used.
    • Send us a link to your website or proof of affiliation with a legitimate institution.
    • Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send all of these to reviewers@jotform.com with Thread#17248071 as the subject, and we’ll let you know the status of your account after we’ve done a thorough review of them.

    In the meantime, let us know if you need any other help.

  • thinpress
    Replied on July 25, 2024 at 12:39 AM

    the form is used in a discord server for fictional characters, like i said it's for roleplay and completely fictional. we do not ask users for their personal information.

  • Sonnyfer JotForm Support
    Replied on July 25, 2024 at 1:15 AM

    Hi thinpress,

    Unfortunately, I'm not in a position to further review your forms at this point. As my colleague mentioned, please send the proof of legitimacy to reviewers@jotform.com with thread#17248071 as the subject, and we’ll let you know the status of your account after we’ve done a thorough review of them.

    Thanks for your cooperation, we appreciate it.

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