How to delete Trashed submissions

We reached our data limit on our form submissions so I have been delete data and submissions but it still shows we are over by the same amount. When I delete it, it's also not appearing in the trash for me to permanently delete it. Can someone assist me with this. I have deleted well over 100+ submissions with data (photos) uploaded and it should be making a different in our 1.03GB uploads and we shouldn't be over any more.

Thank you.

Hi Jamar,

Thanks for reaching out to Jotform Support. I checked the form named Receipt Tracker and it seems to have 112 Trashed submissions.

After deleting the submission, make sure to delete the Trashed submission. Let me show you how:

1. First, access the Tables page, on the My Forms page.  Select the form and click on Submissions on top to open Jotform Tables.

2. On the Tables page, choose the entries that needs to be deleted using the checkboxes and select Delete in the upper-right corner.

3. In the confirmation dialog, select Move to Trash.

4. After moving to the Trash, make sure to Purge the deleted submissions to free up the space. To view the Trashed entries, Click on the 3 dot icon on your Tables page and select Trashed Entries.

On the next prompt, select the entry you want to delete and click on Delete Forever to permanently delete the submission.

Deleting and purging the trashed data will free up space on your account. The deleted data will no longer count or go against your available space. Before deleting your submission, make sure to download the submissions first so you have a back-up copy.

Keep us updated and let us know how it goes.