Review Before Submit widget: Form being shown as desktop view when it should be mobile

  • cigarsurveys
    Asked on July 24, 2024 at 7:59 PM

    Hi,

    Please help fix the review widget so it can be automatically adjusted on mobile view. Thank you!

    Review Before Submit widget: Form being shown as desktop view when it should be mobile Image 1 Screenshot 20

  • Sonnyfer JotForm Support
    Replied on July 24, 2024 at 11:09 PM

    Hi Dan,

    Thanks for reaching out to JotForm Support. I cloned your form and was able to replicate the issue. The Review Before Submit widget shows the form as if it's being viewed on Desktop when you're actually viewing it on mobile. Check out my screencast below to see my results:

    Review Before Submit widget: Form being shown as desktop view when it should be mobile Image 1 Screenshot 20

    I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

    Thanks for your patience and understanding, we appreciate it.

  • cigarsurveys
    Replied on July 26, 2024 at 6:51 AM

    Hi Sonnyfer,

    Do we have an update on this? Appreciate the swift response.

    Thanks!

  • Summer JotForm Support
    Replied on July 26, 2024 at 7:49 AM

    Hi Dan,

    We’re working on a solution as fast as we can. Rest assured that we’ll get back to you with an update as soon as we have one.

    Let us know if you have any other questions.

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