If I delete my form submissions, does that reset my upload storage?

  • Nodland
    Asked on July 24, 2024 at 7:23 PM

    Hello, I'm planning to use Jotform for content ingestion. We'll be handing many GB of video file uploads. We're using an integration to move the files to Google Drive.


    If we 'delete' the responses does that reset the storage usage? Can you explain how that pricing works.


    Thanks,

  • Christian Ice JotForm Support
    Replied on July 24, 2024 at 7:51 PM

    Hi Max,

    Thanks for reaching out to Jotform Support. Deleting your submissions will free up the upload space only, and will not reset your monthly upload limits. Upon checking your account, I saw that you're already over your upload file limit, which is 1,005.10 MB / 100.00 MB. Please check this guide to learn more about your account's usage and limitations.

    You can also upgrade to a plan with more storage space by following this guide.

    Let us know if there’s anything else we can help you with. 

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