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J JaneyAsked on July 24, 2024 at 5:16 PM
I want to cancel my subscription
Please send me a number that I can call because it is not letting me cancel online
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Christian Ice JotForm SupportReplied on July 24, 2024 at 6:04 PM
Hi J,
Thanks for using Jotform. We don’t currently offer live phone support. If you have any questions, just reply to this thread, or you can create a forum thread from the Contact Us page.
Please make sure to use your laptop/desktop to cancel your current subscription. Here’s how to do it:
- Once you're logged in, click on your Avatar in the top-right corner and click on Settings.
- Select Billings in the menu on the left side of the page.
- Click on Change Plan right next to My Plan.
- Lastly, select the Starter (Free) plan and follow the instructions on your screen.
If you're using Paypal as your payment method, you might also need to cancel it in your PayPal account. We have a guide on How to Cancel Your PayPal Subscription that you can check out.
Let us know if you need any more help.
- Once you're logged in, click on your Avatar in the top-right corner and click on Settings.