Stripe: Credit Card fields are greyed out.

I am unable to type my credit card information into my integrated payment fields

Hi Justin,

Thanks for reaching out to Jotform Support. I checked your form and ran into the same issue, but when I cloned and tested your form, everything worked the way it was supposed to. Check out the screencast below to see my results:

I've gone ahead and cleared your form caches. Can you try reconnecting Stripe to your form, and test it again? Let me show you how to do that:

1. In Form Builder, click on the My Products field, and click on the wand icon to open Payment Settings.
2. Click on the Gear icon in the upper-right corner of the panel, and click on the dropdown that says Connected.
3. Select Reconnect, and connect it to Stripe again.
4. Click on Continue.

Give it a try and let us know how it goes.

In the past, I have disconnected stripe and reconnected it, and it does not work.

Hello Djaus10,

No worries, reconnecting your Stripe Integration will resolve some issues such as this. If the issue persist, Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Let us know if you have any other questions.