Billing: Got charged with tax after changing the payment method on the account.

Hi - we recently changed our card on file and when we did it changed the invoice to include tax (we are tax exempt). Can we please update the account accordingly so that it reflects no sales tax? Also, how would we go about getting the credit for the month of tax charged?

Thank you!

Hi FCFCU,

Thanks for reaching out to Jotform Support. I forwarded your question to our Billing Team.

Once we hear back from them, we will circle back to this thread to let you know.

Hi FCFCU,

We received an update from the Billing Team, that the tax has been refunded, and your account has been set to Tax-Exempt, so you will no longer be charged for tax in the future.

Reach out again if you have any other questions.