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buckhornchoirAsked on February 2, 2019 at 1:16 PM
Hello,
This morning I downgraded my account. It said my next billing date was tomorrow, February 3. After I downgraded, it showed my account as cancelled. However, I was billed this afternoon. When I went back to my account again, it is no longer downgraded and it shows the next billing date as March 3. Please advise.
buckhornchoir@gmail.co
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Welvin Support Team LeadReplied on February 2, 2019 at 3:54 PM
It is downgraded in the account already, but you need to make sure that it is canceled on Paypal.
To cancel on Paypal, please follow our steps here https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription.
Find Profile ID to cancel: I-AWTC7790BEY6 (S-6JT622445F5058316).