The recipient I added on my form is not getting email notifications

Hi there!

I added a recipient to a form but he said he's not receiving the submissions. Can you help with that?

Hi Bell_Kristina,

Thanks for reaching out to Jotform Support. I checked our email logs and no notifications in the form had been sent to one of the recipients. When this happens, removing the notification and adding it back again solves the problem. ​​Let me help you do it: 

1. In Form Builder, click on Settings in the orange navigation bar at the top of the page.
2. Select Emails in the menu on the left side of the page.
3. Click on the Trash icon on the right side of the Notification page and delete the existing Notification Email.
   
   

After that, we just need to create a new one and add the recipients again. Let's do it: 

1. In the same page under the Emails tab on the left side of the page in Form Builder, click on Add Email.
   
   
   
2. Choose Notification Email.
   
   
3. Lastly, click on the Recipients tab and add all the email addresses you want as a recipient in the Recipient Email field, and then click on Save.
   
   

We also have a guide on Troubleshooting Email Notifications that you can check out.

Give it a try and let us know how it goes.

Hey there!

It looks like he's still not receiving the submission forms.

Hi Bell_Kristina,

Thanks for getting back to us. There are many possible reasons why he's email notifications might not be going through. Here are some common troubleshooting methods that you can try:

Check the Email Notification’s Recipients

Email Notification recipient email address is where you want the submissions to go, please make sure there is a recipient. Also, check the recipient's email address if there are any typos. You can check this guide on How to Change the Email Address Used for Notification Email.

Check Your Spam or Junk Folder

If it’s there, mark it as Not Spam to make sure that it will not be flagged as spam in the future. If you’re using Gmail, you can create filters and this would help you prevent this from happening again, this guide will show you how to do that.

Check if Your Email is on the Bounce List

There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent or inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox being full or Jotform being on your blacklist. Jotform will stop sending emails when your email address is on the bounce list. Please note that high bounce rates will put our sending method at risk, so we have to process the bounce messages without exceptions. This guide will show you How to Remove Your Email Address from the Bounce List.

Add Jotform to Your Whitelist

If all suggested solutions do not work, please contact your email service provider and ask them to accept emails coming from Jotform regardless of the IP Address being used. This is to ensure that all legitimate emails coming from Jotform will be recognized and accepted by your email service provider. For more details, you can check out this guide on Whitelisting Jotform IP Addresses and Domains.

Give it a try and let us know how it goes.