Not a HIPAA covered entity

My jot forms were shut down. Due to Hippa but I am not an entity that needs to worry about hippa.

Hi Laura,

Thanks for reaching out to Jotform Support. Your account was suspended because you’ve got a form named Client Fueling Selection that’s breaking our Terms of Use by collecting credit card information in plain text fields.

In line with our PCI certification, we have to deny the collection of credit card details on regular forms. But, we have other PCI-compliant ways you can do this. All you need to do is choose one of the payment processors available on our platform and integrate it into your form. You still won't be able to collect credit card details directly, though. If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of our Payment Authorization feature. 

If you’ll agree to follow our Terms of Use and let us delete the offending fields mentioned above, we can lift the suspension on your account.

Once we hear back from you, we'll be able to move forward with this.

Yes I’m not receiving payment info on any of my forms that I use. Those fields should already be removed. But yes please remove if you see anything. I have clients choose their selections but they call me to give payment info. Thanks. 
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Hi Laura,

I was able to remove the offending fields and reactivate your account. Please try to log in now.

Let us know if there's anything else we can help.

Thank you! 
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The health journey forms are still unavailable 
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Hi Laura,

I checked, and your Health Journey form is loading correctly:

Please clear your browser cache and cookies, then try checking again.

Give it a try and let us know if you have any other questions.

Hi, I cleared it and the firm is not working. When I send it to someone it doesn’t open. 
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Hi Laura,

I checked your forms, and they are all loading correctly. Can I ask which form are you sending, and how are you sending it?

Once we hear back from you, we'll be able to move forward with a solution.